Hughes Honda Review By Dean Haugabook

I purchased a 2014 Honda Pilot from Hughes back in April. Overall, I have been pleased with the experience I have had at Hughes. Here is my quick review:Pros(1) Friendly and non-pushy staff => My salesperson, Kyle Tubbs, worked with us over a year on the purchase. He never rushed our decision and was always agreeable to work with and a great communicator throughout the process. I highly recommend Kyle. He is the reason I went with Hughes.(2) Delivery of my vehicle was quick. I went in and within an hour was out the door. This is the fastest car buying experience I have ever hadCons:(1) the biggest draw back for Hughes is their pushing of dealer protection packages that amount to nearly 2000 dollars. I absolutely abhor dealers forcing add-ons to the price of the car. Fortunately, I was able to negotiate on the pricing of these as it could have been a deal breaker. If you are quoted a price, please note, these 2000 in fees will be added to that. Hughes, honestly, my advice, drop this. If people want the protection packages, sell them to them. However, it should not be a requirement in the final purchase. It is the reason I could not give 5 stars to the sales process.On a final note, I did want to provide additional comments on my Pilot. This is not really factored into my rating on the dealership. However, if my service experience goes poorly, I may provide a separate rating for that. My Pilot has had some build quality issues. So far, I have had a loud popping from the sunvisors when closing either the driver or the passenger side visor. This is has not been resolved, and it appears that some pilots on the lot make the noise while others do not. If you are noise sensitive, check this on your test drive. In addition, two items I am addressing this week are around the second row seat. The recline lever broke off and a piece of plastic under the seat came loose. None of these items are huge, but I have owned several Hondas. This is the first time I have had a Honda exhibit poor build quality.